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Student Electronic mail FAQs

General Questions

1. How practise I get an HCC student email account?
2. How do I access my electronic mail?
3. I can't log into my electronic mail business relationship. What practise I practise?
4. I think I forgot my password. What do I exercise?
5. How practise I alter my password?
6. Tin I frontward my HCC email to another account? (Yahoo, Gmail, etc.)
7. How much storage infinite is in my mailbox and how exercise I keep it beneath this limit?
8. How long will my HCC student email business relationship remain active?

Outlook Web Access (OWA) Features and Views

1. What is Outlook Web Admission?
2. Why aren't some features of OWA available to me?
3. Why can't I see all of my messages and folders?
4. What is a distribution list and how practice I create i?
5. How can I apace skim my email and delete unwanted messages?
6. What is the Reading Pane and how do I view it?

Outlook Problems

1. A box popped upward saying I had new post.  Why can't I see the new message in my inbox?
2. I opened an email that contains images, only the images are blocked.  How can I view them?
3. I have not checked my electronic mail for a long time and have accumulated too many messages. How can I efficiently clean my mailbox without individually opening and deleting each one?

Security Issues

1. Does HCC block spam from student email?
2. Why is it important to "properly log off" of OWA ,and how exercise I do this?

Q: How do I get an HCC e-mail account?

When you annals for a credit course at Howard Community College, a personal HCC student email business relationship is automatically created for yous. Your HCC email business relationship is the official form of advice with the higher. HCC encourages you to use this account to communicate with your instructors and classmates as well as to receive notification of upcoming college events and activities.

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Q: How do I access my email?

Using a computer with Cyberspace admission, you can log on to your HCC student email. Visit the HCC home page at http://www.howardcc.edu.  Click on the "Tools" link in the upper correct corner of the page, and so Email.   Enter your HCC Login ID and password.

Email is also accessible through myHCC, which is also available from the college domicile page nether Tools. The first fourth dimension y'all log into myHCC there volition be a message in the center of the page that prompts for your Windows Credentials. You lot should enter your HCC Login ID and your countersign; this will connect your e-mail account to myHCC.  Y'all volition have to repeat this step whenever you alter your password.

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Q: I can't log on to my email account. What exercise I do?

If yous just registered today, your e-mail account volition not be available until tomorrow. If you have an established working business relationship and at present you tin can't login, you may have mistyped your password, causing your account to exist locked.  Close your browser and retry after 30 minutes when the account automatically unlocks. Y'all may as well desire to reset your password through Countersign Services to ensure that you are using the right credentials. Please contact the Technology Service Center if you go along to have a problem logging in.

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Q: I think I forgot my password. What do I do?

If you forgot y'all can reset information technology through Password Services. If you have any trouble resetting your password please contact the Technology Service Middle.

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Q: How exercise I change my password?

You lot can alter your password through Countersign Services. The password that yous ready through Password Services will be the password for all of your HCC accounts. Yous should utilise the same password as myHCC to log into your HCC email account.

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Q: Can I forward my email to some other account?

Yes!  Yous need to login to your HCC electronic mail account and follow these instructions.

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Q: How much storage space is in my mailbox and how do I go along information technology below this limit?

Your mailbox limit is 500 megabytes. One time you exceed your limit, you volition non be able to ship or receive postal service until y'all delete messages and empty your Deleted Items folder to costless more than storage space. To view your bachelor storage space click on the Tools icon at the tiptop right side of the window, select Options so select the account link from the left side of the window.  The Mailbox Usage bar appears at the middle of the folio.

To make clean upward your mailbox get back to your Inbox and click on the drop down arrow adjacent to Conversations By Date and select Size.  This will let yous to you option the largest emails to delete to gratis space quickly.  In one case yous have deleted the emails you no longer need click the drop down arrow next to Conversations By Size and select Engagement.  This will allow you to view your most emails at the pinnacle of the list.

When you delete messages, they are moved to the Deleted Items binder.  To finally remove them, you must empty your Deleted Items binder by clicking the X icon or correct-clicking on the deleted items folder and choosing Empty Folder.

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Q: How long will my HCC student email account remain active?

It will remain active if you lot take practical or reapplied for admission within the concluding three months, if you lot are currently enrolled in credit classes or if you have taken credit classes within the last year.  If y'all applied or reapplied for admission but didn't registered for classes within three months, your email account volition be deleted.  E-mail accounts for graduates will be deleted approximately three months afterward graduation.

If y'all know you won't be registering or are graduating, plan to frontwards messages and documents you wish to keep from your HCC email account to an alternate e-mail address before your account is deleted.  Once the account is deleted, your mailbox will not be able to exist recovered and your information will exist lost.  New email accounts will exist created when you register for credit classes again.

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Q. What is Outlook Spider web App (OWA)?

Outlook Web App is Microsoft's web-based email application that includes many features of the desktop Microsoft Outlook awarding.  With OWA, you can use a web browser to access your HCC educatee email from any Windows or Macintosh computer with an Cyberspace connexion.  OWA opens in a window within your browser; therefore, your spider web browser toolbar remains on the summit of your screen and the OWA toolbar is at the top of its window.

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Q:  Why aren't some features of OWA available to me?

The type of spider web browser you lot use to access your student email will decide which features you accept.  Not all browsers back up the premium version of OWA, which requires Internet Explorer 6 or above.

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Q. Why tin can't I see all my most recent messages and folders?

To view the most recent messages start make sure that y'all have selected Conversations By Date (see below).  If that is not selected click the drop downwards arrow and select Date.

Your folders may seem to disappear because the left navigation pane of the OWA window contains small pointer buttons to minimize them (come across below).  Locate and click on the arrows to restore the folder list.

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Q: What is a distribution listing and how do I create one?

A distribution list contains more than ane email address for members of a specific grouping of people.  For example, suppose you want to regularly electronic mail your best friends.  If you create a distribution list and name it Friends, you can address one email to Friends and the message volition be sent to all members of that distribution list.

Click on the People tab at the superlative correct hand side of the window.  When the People window opens click on the New button at the top left.  Click Create Group in the "What would You Similar to Do?" box.  Name the group, add members and click Save when completed.

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Q: How can I quickly skim my e-mail and delete unwanted messages?

Open up the first message at the top of the page.  Once yous take read information technology, instead of closing or deleting it, utilize the down pointer on the keyboard to view the next message. Continue using the downward arrow to skim quickly through all messages.  If messages comprise attachments you lot want to go along, click on the attachment and choose Salvage.  Store these attachments on your dwelling computer or removable media.

When you are finished scrolling through the page, highlight all of the unwanted messages (concur down the shift or control central to highlight multiple messages).  Click on the delete icon X to delete all highlighted messages.  Repeat with subsequent pages of messages.  Finally, empty the deleted items folder to free storage space in your mailbox.

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Q: A box popped upwardly proverb I had new mail.  Why can't I run into the new message in my inbox?

Your mailbox in OWA does not refresh instantly.  This helps prevent constant reduction of your Cyberspace connection speed.  To view the new message immediately, click on the pop-upwards annunciation before information technology disappears.  If you miss it, apply the refresh push button (the browser's or OWA's) to update the page.  This will also update your entire mailbox to allow you to run into all of your most recently received letters.

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Q: What is a "reading pane" and how do I view it?

A reading pane (too called a preview pane) is the area within the OWA window that displays a selected e-mail message.  Unmarried click on a message to view information technology in the reading pane, or double-click the message to view it in a split window.

To set up or remove the reading pane:

Click the Settings icon then click Display Settings. Click on the Reading Pane tab. Choose one of the three options: Show reading pane on the right, Show reading pane at bottom, or Hibernate reading pane. Click OK at the acme left of the window. You may accommodate the size of whatever pane past clicking and dragging the lines between panes.

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Q: A box popped upwardly saying I had new mail.  Why can't I see the new message in my inbox?

Your mailbox in OWA does non refresh instantly.  This helps forestall abiding reduction of your Internet connection speed.  To view the new message immediately, click on the pop-upwardly announcement before it disappears.  If you miss it, utilize the refresh push (the browser'due south or OWA'due south) to update the page.  This volition likewise update your unabridged mailbox to allow you to see all of your most recently received messages.

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Q: I opened an electronic mail that contains images, but the images are blocked. How can I view them?

Sometimes images, music, and other external attachments to email tin can incorporate "beacons," which are used by spammers to verify the existence of an email address then they know future spam will get to a valid address.  Outlook Spider web App attempts to prevent this by blocking anything that could contain a buoy.  Yous may meet a warning with a "click here to unblock" option.  If you lot trust the sender, choose unblock.  If you don't, the images will exist blocked when y'all view the email, and the beacon (if 1 is there) will not exist activated.

Some popular-up blocker programs can also interfere with images and other OWA features. You lot may need to modify your pop-up blocker settings if you experience problems with the attachments dialogue box, new email notifications, motility/copy, answer, or other features.

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Q: Does HCC block spam from pupil email?

A: Yep, the college uses a content scanner to minimize the effects of spam from Internet email. This scanner is programmed to block letters that contain pornography, profanity, spam advertisements, and common junk email. If y'all do not receive an important message that was sent to y'all, and believe that information technology may take been blocked by the content scanner, please contact the Technology Service Center. To locate your message, the email system administrator volition need you to be as specific as possible. Be prepared to provide the sender'south email accost and the date/fourth dimension the message was sent.

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Q: I take not checked my e-mail for a long time, and have accumulated as well many letters. How can I efficiently make clean my mailbox without individually viewing and deleting each one?

A: If yous take accumulated and so much mail that information technology is also cumbersome for you to clean out, contact the Technology Service Center. The email organization administrator can run a "make clean mailbox" utility on your mailbox with parameters you agree upon. For case, you might choose to delete all messages from the inbox if older than 60 days. Before contacting the Engineering science Service Center, determine which messages you need to go along. Also, come across Full general Question 7 above for tips to help y'all delete the unwanted messages yourself.

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Q: Why is it important to "properly log off" OWA and how practice I do this?

This fully terminates the session ensuring that someone who uses the PC after y'all cannot get into your mailbox without your login credentials. If you are using a figurer in the college'southward figurer study lab or elsewhere on campus, yous should also exist certain to log off of the computer as well.

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Source: https://www.howardcc.edu/services-support/technology-service-center/online-self-service/HCC-Student-Email-FAQs.html